COVID-19 RESPONSE AND UPDATE TUESDAY 29th SEPTEMBER

As a responsible company, we are continually reviewing the impact of the Covid-19 outbreak in order to assess business risks and adjust our procedures accordingly. The safety and well being of our employees, suppliers and customers remains our top priority, and our policy is, and will be, to follow HM Government guidelines.

Both our branches are open, albeit with slightly reduced hours, and the following actions are in place to ensure we meet our commitments.

All employees are fully consulted and trained in our Covid-19 procedures, and have completed a risk assessment on return from furlough together with procedural guidance from Stallard Kane (our H&S consultants). Sales staff will also wear a face covering when serving at the counter.

Wherever possible we are operating a strict 'click and collect' type service so please ring the office if possible before making your journey to the yard. A one-way system will be in place at our sales counters along with distancing measures and we invite ALL visitors to wear a face covering. Customers and suppliers are asked to remain outside whilst their collection is compiled.

All terminals at the sales counter are screened, and have wipes and sanitiser available for both employees and customers. All counter areas and any potential contact points e.g. door handles are sanitised every 30 minutes as a minimum. Doors and windows are open to promote ventilation and minimise potential contact points. Separate pens are available to customers which are wiped after use.

Deliveries are also being undertaken. Our drivers will continue to sign-off deliveries and will maintain strict social distancing measures at all times.

Please continue to be PATIENT with collections, we are operating at reduced capacity due to distancing regulations and abuse levelled at any member of staff will NOT be tolerated in ANY shape or form.
You will be advised when your collection is ready.

A number of us are also spending more time working from home, so if you have any queries, or require any quotes or estimating, please do still contact us via email or message, through our social media platforms or via the contact us page on this website. If you have any queries regarding your account please contact Lisa on 0118 974 8867.

Thank you all again for your continued business, understanding and support, and we hope that you and your families remain safe and well.

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